TERMS & CONDITIONS

• Gray's Services has the right to refuse or decline work for reasons that may or may not be communicated.

• All bookings will be agreed on via written communication to ensure loss of communication/ understanding is limited.

• Upon acceptance of an estimate, a 25% deposit will be required to secure your booking. This may be non or partially refunded dependant on the time of cancellation. This will be a result of materials being ordered/ collected and time spent on planning and organising the agreed upon works.

• Cancellations are to be communicated  by 17;00 (5PM) the day before a scheduled visit. On arrival, if the engineer is unable to gain access or is to wait for an extended period of time for access to be granted, a call out  charge may be applied and will be in addition to an agreed upon estimate.

• Gray's Services will endeavour to arrive in the time slot agreed on and will aim, where possible, to keep the customer updated on delays or cancellations. Gray's Services will also not accept liability for late/ cancelled deliveries.

• All Electrical work undertaken will comply with BS7671:2018 and any amendments in force at the time of the work.

• Clear communication is to take place ahead of the commencement of work to ensure that the correct work is carried out.

• Changes to the agreed work are to be discussed and any costs or significant changes to the time scale are to be agreed upon before said changes are applied.

• If the home or business is occupied, it is understood that the engineer is to give necessary warning during their visit for any inconveniencing work and the customer is to allow every access required for the job to be completed.

• It shall be understood that the customer may be without power during the visit. It is the responsibility of the customer to make necessary arrangements for these instances.

• If the customer requests fittings of their own to be used, Gray's Services will not accept liability for failure of items or lack thereof. If further visits are to be made as a result or the engineer has to remain on site until they are replaced/ arrive, charges will be added accordingly.

• Locations of items to to be discussed between the customer and the engineer, these will also be determined by other services or structural obstructions. If this is not possible, the engineer will do their best to locate items based on the current regulations and standard practices.

• On occasion, more damage will be necessary to carry out the work than first anticipated. This is because it is only once the engineer has started to create path will they fully understand what they are faced with and have to work accordingly. It will be the engineers responsibility to minimise the damage where possible and and do what they can to limit interruption.

• It is the responsibility of the engineer to ensure that any mess created by them is to be cleaned and removed from the customers premises and be sure that the customer is satisfied with the condition of the install/ repair. This does not extend to mopping, polishing or the like.

• With work carried out on older properties or properties with a low standard of installation, the engineer will give the best advice possible but it must be understood that this kind of work can uncover unseen issues which may require further work which will come at an additional cost.

• Invoices are due on the completion of satisfactory work and will include all labour and materials used.

• Certification will be drawn up and delivered via email to the customers submitted email address within 3-5 working days provided the customer has allowed for all the necessary information to be obtained. 

• After care at Gray's Services comes as standard and the labour and workmanship is  guaranteed for 6 months from the date of the invoice. Gray's Services will accept no responsibility for the misuse of items installed or modifications done once signed off.

• it is advised that the customer report any issues to Gray's Services as soon as they are found to ensure they are dealt with at the earliest possible time. If the engineer deems that customer error is at the route of the issue then a call out charge will be charged to the customer along with any works needed to correct the issue.

These terms and conditions highlight the general operation between the customer and Gray's Services. It is not exhaustive as many scenarios are individual to situations and will have to be dealt with as and when.  If you have any queries feel free to contact us.